• From the P1 and P2 car parks, access the North-East or the North-West entrances and then the arena’s “Umgriffsfläche” outdoor area.
  • In the east, stewards will guide you with the K8 lift to the promenade, and in the west, with the K5 lift to get to your seating or standing sections.
  • After the event, you may take these two lifts back towards the car parks.
  • In the event of a lift malfunction, zig-zag ramps are available on the east and west sides to take you from the promenade to the outdoor area.
  • These zigzag ramps are also available in cases of emergency.


  • Barrier-free toilets are available on the promenade, in the immediate vicinity of the access points to the platforms for individuals with reduced mobility.
  • Platforms for wheelchair users are set up in the lower tier, in blocks 1-8 and 24-29.
  • Escorting persons for wheelchair users will sit in the row in front of the wheelchair users.

The Euro Key

  • In MERKUR SPIEL-ARENA you have access to barrier-free toilets by way of a Euro key.
  • Individuals who are not yet in possession of a key may order one here by presenting their disabled person’s ID card.
  • If you forget your key, that’s no problem either: a certain number of keys are available from the security staff.

Directions & Parking

All information on how to get to the arena and on accessible parking can be found here.

Please note:

Tickets for wheelchair users are not sold through MERKUR SPIEL-ARENA, but may be purchased directly from the respective organiser.

Important links: