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Frequently Asked Questions

Here you’ll find all the questions and answers relating to our Event Mobility platform

The technical issues on the booking platform have been resolved. Parking tickets can now be booked as normal again.

👉 Tip: To make sure you don’t miss any updates, we recommend joining the WhatsApp channel for the event: https://wonderl.ink/@ed-sheeran-duesseldorf

Please contact the ticket provider from whom you purchased the parking ticket directly.

In this case, too, the relevant ticket provider will be able to help you. Please contact them directly.

On the Event Mobility Platform’s homepage, you’ll find an icon depicting a wheelchair. This takes you straight to a page containing all the information you need about accessible travel.

In this case, please contact the ticket provider from whom you wish to purchase the parking ticket directly.

Yes, parking tickets must be booked in advance via the Event Mobility platform. It is not possible to purchase them on site.
Please note: As the CARAVAN SALON is taking place at the same time, increased traffic is to be expected.

You will only be able to park in the official car parks from 2 pm onwards. If you arrive earlier, please use alternative parking facilities in the town or travel by public transport.

Yes. The €15 fee covers parking for one vehicle and the shuttle service for all passengers, both ways.

Yes. Separate motorhome pitches can be booked through Messe Düsseldorf. Please contact the ticket provider there directly for further information.

Yes. Your ticket includes free use of public transport (VRR) – for both your journey there and back.

The parking ticket valid from 7 pm is a so-called ‘Late Parking’ offer available directly at the MERKUR SPIEL-ARENA. The concert begins at 6 pm with the support acts.
If you’d like to arrive earlier, please book a shuttle parking space via the Event Mobility platform.

All Kiss & Ride, taxi and Uber zones are located on P2 (spaces 24–26):

  • Kiss & Ride: Bay 26
  • Uber: Bay 25
  • Taxi: Bay 24

Please follow the signs on site.

No. Vehicles must not be left in P2 overnight. The area is required for visitors to the CARAVAN SALON the following day.
Vehicles that have not been collected will be towed away.

A Caravan Salon ticket for passenger cars is not valid for Ed Sheeran. However, if you do leave your vehicle there afterwards, it may be towed away.

In this case, we recommend that you contact the organiser directly to find a personalised solution for your journey.